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Shipping & Returns

Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a
manufacturer defect. Your must return the item within 14 days of your purchase. 

1. Please email info@purebodyskincare.com to request a refund and we will assign you
a tracking #.

2. Mail your returned item to:
     Pure Body
     Returns Department Tracking # 
     5559 Brownfield St
     Las Vegas, NV 89148 

3. Include in your package a signed letter stating the reason for your return and
the original receipt. 

Return Exceptions

Some items can not be returned if they are opened. These scrubs, lotions, bath
fizzies or bombs, lip balms, bath salts.

Merchandise that has been used, or altered will not be accepted for return or
exchange. 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your
refund. We also do not refund the original shipping and handling that you paid on
the order. 

Exchanges

If your item is un-opened, you may exchange your item for a different fragrance. You
will not be subject to a restocking fee in this case, but you still will have to pay
return shipping. 


 

Payment Policy
Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Paypal

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to
fulfill your order for any reason your credit card will be refunded. 



Shipping Policy
Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with
the tracking information. Please note that some orders using 1st Class USPS mail
will not have tracking numbers. 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your
products, and your location. Before the final checkout page you will be shown what
the cost of shipping will be, and you will have a chance to not place your order if
you decide not to. 

Back Orders 

If an item goes on back order we will ship you the part of your order that is in
stock. When the item becomes available we will ship you the rest of your order. You
will not be charged any additional shipping and handling for the second shipment. 

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